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Frequently asked questions

Do you ship internationally?

We currently ship to: Austria, Belgium, Croatia, Czech Republic, Denmark, France, Germany, Hungary, Italy, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain.

Please note that shipping costs vary depending on the destination country. You can check the exact shipping cost in the checkout area before completing your order.

How long will it take for my order to arrive?

Shipping within Austria typically takes 1-2 business days. International orders may take 3-5 business days depending on the destination. Once your order has shipped, you will receive a tracking number to track your delivery.

Can I change or cancel my order?

If you would like to change or cancel your order, please contact us within 24 hours of placing the order. We will do our best to make changes as long as the order has not been shipped.

How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number. You can enter this number on the shipping provider’s website to check the status of your delivery.

How can I contact customer service?

Our customer service team is always available! You can reach us via email at customerservice@sway-group.com or use the contact form on our website. We strive to respond to all inquiries within 24 hours.

What payment methods do you accept?

We accept various payment methods, including credit cards (Visa, MasterCard, American Express). All payments are processed securely and encrypted.